Guarantee conditions

WARRANTY FOR THE SOLAR PROTECTION

Dickson Constant warrants the rot-proof properties and colour fastness (4/5 minimum colour fastness under exposure to -violet rays and bad weather conditions, according to the NF EN ISO 105 B04 standard – variations in shade over time are therefore limited) of its ORCHESTRA*, INFINITY, MAX and OPERA** fabrics for 10 years and of its SPARK and EVASION fabrics for 5 years.

THE GUARANTEE APPLIES UNDER THE CONDITIONS DEFINED BELOW:

For 5 years for SPARK and EVASION fabrics, and for 8 years for ORCHESTRA*, INFINITY, MAX, OPERA** fabrics, Dickson Constant will replace free of charge or, at its discretion, reimburse at the invoiced value, the part of the yardage recognised as defective, to the exclusion of all costs and any other compensation, for whatever reason. For ORCHESTRA*, INFINITY, MAX, OPERA** canvases, in the event of a justified complaint at the end of the 8th year, the guarantee will consist of a discount on the purchase of a new fabric: 30% during the 9th year and 15% during the 10th year, on the price list in force on the day of the complaint. Any complaint must be sent within ten days of the defect being noticed, accompanied by the purchase invoice, via registered mail with confirmation of receipt to the retailer where the product was initially bought. He will acknowledge the defect and transmit your request to: Dickson Constant. The fabric must be kept available to the experts of Dickson Constant or its insurance company. Replacement or reimbursement of the defective fabric does not extend the duration of the original warranty.
This limited warranty covers only the rot-proof properties and colour fastness of the fabrics regularly maintained, under normal use and environment.

CONSEQUENTLY THERE IS NO COVER FOR :

•    The benefits not performed by Dickson Constant : sewing of the fabric, etc. ;- Parts of the awning other than the fabric manufactured by Dickson Constant : valence, frame, etc. ;
•    Imperfections such as mottling, waffl ing, folds, etc. due to handling during preparation of the awning or its installation ;
•    Defects due to the aging and normal wear of the fabric ;
•    The consequences of the conditions of installation, the environment or the use not corresponding to the normal conditions, uses of the profession, standards prescribed by Dickson Constant or the destined use of the fabric ;
•    The repair of damage or defects in the fabric resulting from accidents or negligence not attributable to Dickson Constant or resulting from force majeure. Expressly excluded in particular is any deterioration due to :
•    Faulty maintenance or the use of unsuitable products or instruments: no detergent, chemical product or solvent can be used, nor any scraper or other instrument that may damage the surface
•    Lightning or unusual climatic or environmental conditions ;
•    Atmospheric or phytosanitary pollution ;
•    Soiling caused by animals ;
•    Faulty assembly or handling by the user, the projection of various products, hanging objects on the fabric, falling objects, bumps, road accidents, vandalism, burns from cigarettes or other sources, fire.
This limited warranty shall under no circumstances pose an obstacle to the legal guarantees. 
*Fabrics with item codes starting ORC - for example: ORC 6028 120
**Fabrics with item codes starting OPE - for example: OPE J062 120

More information here

WOVEN FLOORING WARRANTY

Thanks to the quality of its products and the numerous tests realized in laboratory, Dickson has the possibility to warrant its flooring 15 years.

UPHOLSTERY GUARANTEES

Sunbrella fabrics are durable over time due to their performance and come with a 5-year guarantee, our philosophy: buy good, keep it long!